Refund Policy
Last Updated: November 2025
At EPIDOM, we strive to provide excellent service. This Refund Policy outlines the terms and conditions for refunds and cancellations of our subscription services.
1. Refund Eligibility
You may be eligible for a refund under the following circumstances:
- You cancel your subscription within 14 days of the initial purchase
- You experience technical issues that prevent you from using the service, and we are unable to resolve them
- You were charged incorrectly due to a billing error on our part
2. Refund Process
To request a refund, please follow these steps:
- Contact our support team at support@epidom.com with your refund request
- Provide your account email and subscription details
- Explain the reason for your refund request
- We will review your request and respond within 5-7 business days
3. Processing Time
Once your refund is approved, it will be processed within 5-10 business days. The refund will be credited to the original payment method used for the purchase.
4. Non-Refundable Items
The following are not eligible for refunds:
- Subscriptions cancelled after 14 days from the initial purchase
- Partial months of service already used
- Subscriptions that have been active for more than 30 days
5. Cancellation
You may cancel your subscription at any time from your account dashboard. Cancellation will take effect at the end of your current billing period. You will continue to have access to the service until the end of the paid period.
6. Partial Refunds
In exceptional circumstances, we may offer partial refunds on a case-by-case basis. This will be determined at our sole discretion based on the specific circumstances of your request.
7. Contact for Refunds
For all refund requests and inquiries, please contact our support team:
Email: support@epidom.com
This refund policy is subject to change. We will notify users of any material changes via email or through the service.